Privacy policy

Last updated: 28 October 2026

This Privacy Policy describes how AXXS IP PTY LTD, trading as SultryLune, collects, uses, stores and protects your personal information when you browse SultryLune.com, place orders, or communicate with our customer support team. This policy also covers data shared with our payment processor Stripe for secure transaction handling.

We collect personal information that you voluntarily submit, including your full name, email address, phone number, shipping address, billing address, order history and payment‑related details. We do not store your full credit or debit card information on our website; all sensitive payment data is securely processed and stored by Stripe under their own privacy and security protocols.

We automatically gather non‑identifiable technical browsing data when you visit our site, including your IP address, browser type, device details, pages viewed, session duration and referral source, through cookies and comparable tracking technologies. You can disable cookies within your browser settings, though this may reduce the functionality of our website.

We use your personal information to process and fulfil your orders, arrange shipping, send order confirmations and tracking updates, respond to support enquiries, detect and prevent fraudulent transactions, improve our website and product selection, and deliver marketing emails only when you have explicitly opted in. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included within our marketing messages.

We may share necessary personal information with trusted third‑party service providers who support our business operations, including our payment processor Stripe, shipping carriers, fulfilment partners and IT maintenance vendors. All third‑party partners are bound by contract to protect your personal data and are forbidden from using your information for unrelated purposes. We will never sell your personal information to external parties for marketing without your separate, explicit consent.

We maintain suitable administrative, technical and physical security safeguards to protect your personal data against unauthorised access, loss, modification or disclosure. Even so, no method of online transmission or electronic storage can be guaranteed completely secure.

You hold the right to request a copy of all personal data we hold about you, request correction of inaccurate records, or request deletion of your personal information, subject to our legal obligation to retain records for taxation, accounting and fraud prevention. To exercise these rights, send your request to info@sultrylune.com.

We may revise this Privacy Policy periodically. If we make material changes, we will publish the updated version on this page and update the “last updated” date. Your continued use of our website after these updates means you accept the revised policy.

If you believe your personal information has been mishandled, please contact us first to seek resolution. Our contact information is: AXXS IP PTY LTD, 58 Latrobe Terrace, Paddington QLD 4064, Australia, email: info@sultrylune.com, phone: +61 7 3368 2941.