Return policy

Last updated: 28 October 2026

At SultryLune, we prioritise customer satisfaction. This Return Policy outlines the rules for returns, exchanges and refunds for merchandise purchased from SultryLune.com, and complies with Australian Consumer Law and relevant international consumer protection regulations.

You may submit a request for a return or exchange within 30 calendar days from the date your parcel is marked as delivered. To be eligible for return, all items must remain unused, unwashed, unaltered, free of stains, scents and damage, and must be returned with all original tags and packaging intact. Worn, altered, damaged or customised items cannot be accepted for return unless the item arrived defective or we shipped the incorrect product.

If you receive an item that is damaged, defective, or does not match the product you ordered, please contact us and attach clear photographs of the product, packaging and shipping label within 7 days of delivery. At our discretion, we will arrange either a replacement or a full refund.

Before sending any goods back to our return facility, you must submit an official return request by emailing info@sultrylune.com. Please include your order number and the reason for your return. We will issue authorised return instructions. Any items returned without prior authorisation may be rejected.

The original shipping cost is non‑refundable. If you are returning an item due to a change of mind, you will be responsible for covering the return shipping cost to send the goods back to our designated return address. If the return is required due to our error, such as wrong or defective merchandise, we will cover the cost of return shipping.

Once our warehouse receives and inspects your returned goods, we will notify you by email. If your return application is approved, the refund will be processed back to your original payment method. Refunds typically take 5 to 10 business days to appear in your account, depending on the processing speed of your bank or payment service provider.

We reserve the right to decline returns that fail to satisfy our return eligibility criteria. If your return is rejected, we may ship the goods back to you at your expense.

Sale items may be returned under the same conditions laid out in this policy, unless the product page clearly marks the item as final sale at the time of purchase. Final sale items cannot be returned or exchanged.

Please reach out to our customer support team at info@sultrylune.com if you have any questions about our return procedure.