Shipping policy

Last updated: 28 October 2026

SultryLune offers complimentary free shipping for every qualifying order placed through SultryLune.com. There is no minimum order value required to receive free shipping.

We deliver orders to the following approved destinations: all countries within Europe, the United States of America, Hong Kong, and Australia. We are unable to ship to any other countries or territories outside this list at the present time.

After your payment has been validated and your order confirmed, our fulfilment team will begin processing your items within 1 to 3 business days. Business days exclude weekends, Australian public holidays and local holidays affecting our fulfilment partners.

Delivery timelines provided below are estimates only and are not guaranteed delivery dates:

  • Australia: 5–12 business days after dispatch
  • United States: 7–18 business days after dispatch
  • All European countries: 8–20 business days after dispatch
  • Hong Kong: 4–10 business days after dispatch

Delivery delays may be caused by customs inspections, carrier operational disruptions, public holidays, severe weather, or unexpected backlogs within postal networks. We are not liable for delays caused by third‑party shipping carriers or local customs authorities.

You are responsible for entering a complete, valid and accurate shipping address during checkout. If a parcel is returned to us because the address you provided is incomplete, incorrect or undeliverable, we may contact you to arrange re‑delivery. Additional shipping charges may apply for resending the package.

International shipments may incur import duties, customs taxes or clearance fees imposed by your local customs authority. These charges are the sole responsibility of the recipient. We will not pay import taxes, duties or customs fees on your behalf.

Once your package leaves our fulfilment centre and is handed to the shipping carrier, we will send a unique tracking number to the email address you provided with your order. You may use this tracking number to monitor the transit and delivery status of your parcel.

If your tracking information shows that your package has been marked as delivered but you have not received it, please contact our support team within 14 calendar days of the delivered timestamp so we can launch an investigation with the courier.

For all shipping‑related enquiries, please email info@sultrylune.com.